Refund and Returns Policy

Customer satisfaction is the company’s No.1 priority. We try to ensure that each customer has a seamless experience on each transaction. However, if due to unforeseen circumstances you are not happy with the product then the following terms apply for a mutually consented resolution of the situation. If an item you ordered from www.lovetholy.com does not meet your expectations, please write to us and we would be happy to assist you.

Cancellation Policy

1. You can cancel an order until it has not been shipped out of our Warehouse which is notified through an Email/WhatsApp within 24 hours of placing an order. This includes items purchased on sale. Any amount paid shall be credited back into the original mode of payment and in case of cash delivery, no amount is to be refunded.
2. You can also cancel the order until it has not been shipped out of our warehouse through Chat BOT assistance available on the website.
3. You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number +916289462471.
4. If you had selected Cash on Delivery at the time of placing an order, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.

Return/Exchange Policy

We, at Lovetholy are dedicated to offering you the best quality products. However, there is a remote possibility that while processing orders, minor errors might occur. We take stringent measures to ensure that the items delivered to you are in good condition. We request you to make an unpackaging/unboxing video for the orders received and share it with us in case of any complaint/query.

Please note that returns/exchanges are not available in cases:

• Damaged Item
• Less Quantity

However, there is a remote possibility that:

– The item may be damaged during transit.
– There is a manufacturing defect in the product.
– An incorrect item was shipped to you.

The following policy terms will apply in each of the above cases:

In case you receive a damaged item you received an incorrect item (different from what was ordered) or if a product is misrepresented on our website, please contact us by email chat or phone or you can register the complaint through Chat BOT assistance available on the website within 48 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. We request you to make an unpackaging/unboxing video for the orders received and share it with us in case of any complaint/query.

– We will ship a replacement product to you at the earliest possible time with no extra shipping cost to you.

– If there is a return pick up for the damaged/incorrect product, please hand it with proper packaging at the time of return pick up (if arranged). The replacement product will be delivered once the returned product is picked up (if arranged).

– If the originally ordered item is no longer in stock then we will request you to choose an alternate item and ship the same to you with no extra shipping cost to you.

Important & Helpful Guidelines on Returns:

* Please report your problem along with product images, video and description within 48 hours of receiving the product in question. We request you make an unpackaging/unboxing video for the orders received. In case of wrong size / Less Quantity/scale measurement images and video of the product are required and mandatory to share within 48 hours of receiving the product to get the product details checked.

* Please share the correct images/video of the product received while registering the complaint. Our team does a quality check when a returned product is received, if the image/video given while registering the complaint and the actual returned product received by us do not match, a request for credit Or replacement or refund shall not be entertained under such circumstances.

* In quality check of the returned product, if it is found that a wrong complaint has been raised, the complaint/product will not be accepted for return/replacement/credit code/refund and the product will be reshipped to the customer. The customer will have to bear the reshipment charges.

* Please do not courier back an item to us without prior consultation with our customer relations team. It is critical that we verify the legitimacy of the claim. Requests for credit or replacement or refund shall not be entertained under such circumstances. In such cases, if any product is received without our approval, the product shall be sent back to the customer and the customer will have to bear the reshipment charges.

* Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations.

* Please return your items using registered post/courier as advised in our return authorization mail. The shipping costs of sending the products back are to be borne by the customer unless an exception to this is agreed upon.

* The product should be unwashed, unused, unstitched and in an undamaged condition.

Items not Covered Under the Standard Return Policy:

* Less Quantity

* Damaged/Burn

* Any individual (single) product with a value of Rs 300 and less than Rs. 300.

* Precut / heavily discounted fabrics.

* Please note that no custom orders will be replaced, refunded or taken back. 

* Sequins once cut as per designs are not covered under the standard return/cancellation policy.

* Certain threads and wires, Dabka/French Wires are not covered under the standard returns policy.

* Handwork / Embroidered products are not covered under the standard returns policy.

* Custom products are not covered under the standard returns policy.

* Products sold under Daily Deal Drops are not covered under the return policy.

Reverse Pick-Up Policy

• Please mention your order number in the subject line to help us quickly process your returns/exchanges.
• Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and in a saleable condition.
• We request you maintain the original packaging of the items to be returned.
• Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
• The items for reverse pick up will be picked up within 3-4 business days from the date of request.
• After the receipt of the item(s), your request for credit code/returns/exchanges will be processed.
• In the case of refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end. The customer’s corresponding banks may take 2-3 business days to post these to the customer’s accounts. Customers can check these credits in their next credit card statement/bank statement.
• Refunds will be issued at the sole discretion of the company.
• In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

Please Note: –

– Reverse Pickup is not available for cases where the return is being made on due to choice or correct products have been delivered. In such cases, the shipping cost has to be borne by the customer.

– Some of the pin codes are not feasible for Reverse pick-up, in such cases the customer will need to send it back to us.

– We do not offer a reverse pick facility outside India.

In case a Customer does not like the product:

In all such instances when a customer changes their mind, or the products/fabrics didn’t meet their set expectations, and wish to return part or whole of the order, please get in touch with our customer care through email at support@lovetholy.com, or WhatsApp or Call at +916289462471, or register a complaint through Website Chat BOT assistance within 48 hours of receiving the product.

Please report with product images, video and a detailed description of the query or problem within 48 hours of delivery. Once a complaint is registered, our team will check the details of the complaint and approve the return of the product. 

Once the return is approved, please send the product back to us at the address shared by our team. Please do not courier back an item to us without prior consultation with our customer relations team. If any product is received without our approval, the product shall be sent back to the customer and the customer will have to bear the reshipment charges. 

Return pick-up service is not available in this case and the return shipping charges are to be borne by the customer.

In case you request us to arrange a return pick, Rs 100 will be charged for the return pick-up service and is non-refundable.

Once your return has been received and verified, we will go ahead and issue store credits/ refund / exchange the products.

The company has the sole discretion in giving approval for the return of the product after checking all the details and the return of the product can also be rejected based on the terms and conditions of the return (if the complaint is registered after the time period as per policy, products are not covered under standard return policy, etc.)

* Please return your items using registered post/courier. The shipping costs of sending the products back are to be borne by the customer.

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund to the original mode of payment.

For COD (Cash on Delivery) Transactions:

Refunds can only happen via E-Voucher/Credit coupon. Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.

No refunds will be given in the following cases:

• In case of minor design and colour variations. With handloom products, there will always be some variation between products.
• Incorrect or outdated delivery address.
• Products returned in a used or damaged condition or wrong products sent back.
• Individual Products with a value of Rs 300 and less than Rs. 300.
• Shipping Charge and reverse pick up arranged

Note: Refunds will only be made after we have received the returned shipment.

Product Availability

In case certain products are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options are accepted by a customer, the company shall promptly issue a refund against the non-deliverable products.

Colour & Description Disclaimer

The details of the products or product specifications (weight, colour, quantity, size, etc.) quoted with the product displays are only approximate values. These are non-standardized products and hence a slight variation can be expected in the actual product.

While every effort has been made to accurately reproduce colours, there may be minor variations in the colour of the actual product because of the nature of the product. Most of the products listed on the website are manufactured in different lots/batches and a slight variation in shape, and colour size is characteristic of these products. The image shown on our website may differ from the actual product due to lighting digital photography colour settings and capabilities of monitors.

Customers must place their order keeping in mind this minor variation in colour as seen on a computer screen against the actual colour of the physical product.

Notwithstanding the above or any other provision, the company is under no obligation to accept any returns or provide any replacements or exchange or store credit.

The company has the sole discretion in deciding whether to accept the returns/ process refunds or not depending on the merit of the case.If you still have any query about our Returns & Exchange policy kindly drop us an email at support@lovetholy.com, we will reply you within 1-2 working days.